Canadian SIM Card

• In USAIn Canada 
• +1 USA+1 USAMobile Number
• 16p/min29p/minIncoming calls
• from 16p/minfrom 29p/minLocal call rates
• from 26p/minfrom 38p/minInternational call rates
• from 16p16pLocal SMS
• from 22pfrom 22pInternational SMS
• 10p10pReceiving SMS
• £9.15/MB£9.15/MBData / GPRS
• yesyesCustomer Support
• yesyesOnline Top-up
• yesyesItemised billing
• yesyesBlackBerry use (excl data)
• yesyesMicro SIM (confirm during checkout)
• nonoMMS

*No connections fees apply. All costs are approximate due to exchange rate variances. GBP prices are intended for illustration and comparison only. The Calling SIM is billed in $USD. For Alaska/Hawaii US call rates apply.

For a list of our most popular questions please see below or visit our online community.

• Do I need a tri-band handset?

  Yes you do. In Canada and the USA, GSM operators use GSM 850 or 1900 frequency. Therefore you need either a tri-band or a dual-band handset that has GSM 850 or 1900 capability; otherwise your mobile handset will not work in Canada or the USA.

• Validity

  The +1 US number option is valid for 2 months from last use. To keep your account live you must top it up at least once every 15 months and to preserve existing credit you need to make a call or send a text every 2 months. If you do not make a call or send a text within these validity periods, your remaining credit will be lost and you will need to top up again (minimum $30US) to re-instate any lost credit. Unused credit rolls forward and is added to the new amount when a top up is made.
  
  The ability to make outbound calls in the US and Canada is temporarily suspended 7 days after the last use in those countries. However, the US number remains active and can receive calls and text messages for up to 2 months after suspension and existing credit is also maintained. If the US number is not used for 2 months the US calling option can easily be re-activated by calling customer services or by dialing 870, although a new US number may be issued. To maintain your existing US number annually you may opt to pay a fee of 31p per month and this can be activated and cancelled via your web based account.

• Topping-Up

  Adding credit is simple. Use your American Express, Mastercard or VISA card to add £20, £30, £50, £100, £150 or £200 to your account.
  Top ups can be made in four easy ways;
  

  1. Online via a secure web site - Top up online now.
  2. Dial 191 from your handset (FREE).
  3. Via customer service. Dial 154 (FREE in Zone 1).
  4. By Auto Top-Up. Set up an automated facility online.

• Coverage

  Please check the coverage before you depart unfortunately we cannot issue a refund for poor coverage.

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