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Our Help section contains answers to the most frequently asked questions, so please check if your question can be answered here before contacting us.
If you still require help, please contact our Customer Services team on 0870 950 0044 or email us here.
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France Landline FAQs
Summary
Answers to our France Landline service most frequently asked questions.
- Who are UKTelecom?
- How do I get a French landline installed and what are the costs involved?
- How are the charges calculated for the calls I make?
- Do I have to pay a deposit or have to pay for my calls in advance?
- How do I use your service?
- My UK bank and some other UK based services use 0800 and non-geographical numbers for their customer service centres. My current provider does not allow me to access them – can I with your service?
- How much does it cost to dial UK 0800 numbers from France?
- How much does it cost to dial UK 0870 and 0845 numbers from France?
- Can I keep my existing broadband service and I still use 0044 Landline for my calls?
- I have a broadband service on my telephone line, if I use your service will if interfere with my Internet access?
- I use some France Telecom line services such as call waiting. Will I lose these if I transfer my services to you?
- What information is shown on my bills?
- How do I receive my bills?
- How much information is on my bill?
- How long does it take to set up your service?
- Is there anything I have to do to terminate my existing contract?
- Can I Keep the existing France Telecom services on my line, such as ‘Liste Rouge’ (ex directory)?
- Is there a minimum term contract?
Who are UKTelecom?
0044 Ltd has researched the market thoroughly are pleased to partner with UK Telecom for this unique offer. UK Telecom are one of the leading landline providers in France and pride themselves on excellent customer service.
How do I get a French landline installed and what are the costs involved?
To get a phone line activated (or installed) and registered in your name you must contact France Telecom. You will be asked for an RIB (releve d’identite bancaire available from your French bank, or in the back of your cheque book) as proof that you have a bank account and are therefore credit worthy, some form of identification (Passport) and proof of address (Utility Bill).
It costs €32 to reactivate a line that already exists, and €47 + technician fess to install a new line, this might be costly depending on how far you are from the nearest junction point so get an estimate first.
Please note: If you are concerned about the language barrier and potential complications with France Telecom, do not worry. We can arrange for this to be done on your behalf for a one off arrangement fee of £19.99 + France Telecom Fees.
How are the charges calculated for the calls I make?
All our charges are straightforward and simple to understand. Many of our competitors make additional money from hidden charges, and rely on special introductory offers or low ‘headline’ prices to win customers.
Hidden charges come in many forms. These will include one or more of the following:
- A call set up charge, which will apply even as soon as the call connects. If the call is for a few seconds – say when you are told the person you want to speak with is not there you will be charged anything from 5 to 20 cents depending on the type of call.
- A minimum call charge, which will apply even if the call is for a few seconds – say when you are told the person you want to speak with is not there.
- Rounding up of call time, where the rounding is set to purposely inflate the cost of the call. Many companies charge per minute, which means that if you speak for 1 minute and 5 seconds you will be charged for two full minutes.
- Rounding up of call charges, which means that you can be charged on the basis of costs being rounded up to the nearest cent. Over a month this can add a considerable additional cost to your bill.
Our pricing structure keeps costs low. There are:
- No minimum call charges
- No call set up charges
- Billing is ‘per second’, and charged at intervals of 10 seconds
- Charges are rounded up to the nearest to two decimal places of a cent
We know that our charging structure is one of the best in the industry and we are happy to provide a price comparison if you send us your latest bill.
All of our low rates apply all day, every day of the week, every week of the year.
Do I have to pay a deposit or have to pay for my calls in advance?
We do not ask for deposits or advance payments. We simply ask for an indication of your likely monthly call spend. This helps us to help you ensure that there is no improper use of your service.
How do I use your service?
You simply dial the number you want in the normal way. You do not have to dial any prefix and you do not have to have anyone come to your house to connect equipment.
My UK bank and some other UK based services use 0800 and non-geographical numbers for their customer service centres. My current provider does not allow me to access them – can I with your service?
Yes, we understand the need for trouble free access to these types of numbers and there is no problem accessing them. You simply dial 00 33 (0) 800 XXXXXX, omitting the (0) in the usual way.
How much does it cost to dial UK 0800 numbers from France?
Where this service is available the typical charge is €0.4c (3p/min). We charge just €0.047c (3p/min including VAT). This is because these calls will not go over the expensive France Telecom service.
How much does it cost to dial UK 0870 and 0845 numbers from France?
The charge for 0845 is €0.1645c/minute (11p/min including VAT) and 0870 is €0.235 c/minute (16p/min including VAT). These calls will not go over the expensive France Telecom service.
Can I keep my existing broadband service and I still use 0044 Landline for my calls?
In most cases you can. However, if you use a line box (for example Wanadoo’s wireless internet connection) this conflicts with CPS. For most people your services will still be run over France Telecom.
I have a broadband service on my telephone line, if I use your service will if interfere with my Internet access?
Your Internet service is independent from your calls and it will continue to function in exactly the same way, with you receiving bills from your Internet provider in the usual way.
I use some France Telecom line services such as call waiting. Will I lose these if I transfer my services to you?
These types of services are applied to your France Telecom line and will therefore not be affected by transferring your calls to 0044.
Paying for the service:
What information is shown on my bills?
You can have your bills in English or French, and you can pay in Euros or Pounds, but this has to be by direct debit / prélèvement.
How do I receive my bills?
These are sent to an email address of your choice. Fourteen working days after the bill is sent the deduction is made from your account. This gives you time to satisfy yourself the bill is accurate. If you think there is a mistake we do not take the money until we have answered any question(s) you have raised.
How much information is on my bill?
Your bills are fully itemised, showing the date, time, length, destination and cost of each call.
About transferring to our service:
How long does it take to set up your service?
You will start saving money on your calls within a day of us receiving and processing your application. We will send you an email with a prefix code to use for the 7 days or so that it takes to get the Carrier Pre Selection service instruction actioned by France Telecom. Once this has been done we will send you another email giving you the test numbers for you to confirm your service is live. The automated confirmation message you get confirms that you no longer need to use the prefix.
Is there anything I have to do to terminate my existing contract?
The procedure has been made very easy. Apart from completing our Application Form we ask you to sign a letter cancelling your current service. We provide a draft letter for your use to keep the process simple, you send this back to us with your application form and we take care of everything else.
Can I Keep the existing France Telecom services on my line, such as ‘Liste Rouge’ (ex directory)?
Yes we set your service up so that all existing services of this type are retained. Please note that if you subsequently ask France Telecom to subsequently change or add to these services it is likely to remove your 0044 services. Please let us know when you make changes and we will monitor the service for you. In the event that we have to undertake some engineering work to have your service reinstated there may be a small charge.
About our contracts:
Is there a minimum term contract?
Our terms and conditions of trade refer to the need for you to give us 30 days notice of your wish to leave our service. This is the industry minimum and is needed to enable us to complete the engineering work necessary to allow your calls to be re-routed over your new provider.