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Our Help section contains answers to the most frequently asked questions, so please check if your question can be answered here before contacting us.
If you still require help, please contact our Customer Services team on 0870 950 0044 or email us here.
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Pay-As-You-Go SIM card FAQs
Summary
Answers to our Pay-As-You-Go SIM card customers most frequently asked questions.
- How does it work?
- Can I really receive calls for free!?
- I do not have a Nokia handset, will your SIM card work in my handset?
- What is a SIM Card?
- How do I unlock my mobile phone?
- How can I check the mobile coverage in my destination?
- Do you provide English instructions?
- What telephone number do I get with the SIM card?
- Can I keep my UK mobile number?
- How do I call the UK from abroad?
How does it work?
All you need to do is ensure that your mobile handset is unlocked and then simply switch your UK SIM card for a local SIM card on arrival. The local SIM card works on a Pay-As-You-Go basis therefore when your credit runs low all you need to do is purchase additional credit in 1000's of retail outlets nationwide. This simple step will save you 90% against roaming charges and provide you with a local mobile number.
Can I really receive calls for free!?
Yes, the majority of country specific SIM cards we provide enable you to receive calls for free in that destination. For instance, if you are using your current UK SIM in the UK and someone calls you then you don’t pay to receive that call. It’s the same in France when you use one of our French SIMs, or in Spain with a 0044 Spanish SIM – you don’t pay to receive the call unlike when you roam with your UK SIM abroad where you pay a premium (roaming) to take a call. However, in certain countries, like the USA and Canada, it is normal to pay to receive a call – even though you do it’s still considerably less than when you receive a call on your UK mobile in the same territory, so big savings still exist. Our global SIM also offers free incoming calls in around 39 of the countries it covers, but there are certain destinations where it is just not economically possible to receive a call for free. Please review the tariff for the specific SIM you require for full details of call rates.
I do not have a Nokia handset, will your SIM card work in my handset?
Our SIM cards will work in any handset, just as long as they are unlocked. If you have a handset from another manufacturer we would suggest that you contact your local network or visit a mobile phone shop to have it unlocked. This will cost between £5 and £10.
What is a SIM Card?
SIM stands for Subscriber Identity Module. This is a smart card used with digital mobile handsets. It is the SIM card that tells a mobile communications network or service provider who you are, what service plan you are on and how you should be charged for your calls. A SIM card may also be used to store information such as the telephone numbers of the people you call all the time.
How do I unlock my mobile phone?
Many mobile handsets are actually not locked, so please check your handset first. The easiest way to do this is to remove your current UK SIM card and replace it with another UK SIM from a different network. If you can make a call it's unlocked. If you see a message saying 'barred' or 'denied' it will be locked. To find out more about unlocking your handset please click here.
How can I check the mobile coverage in my destination?
Simply click on your destination to view the most comprehensive mobile phone coverage maps available.
If after viewing the coverage maps you discover that our sim card does not offer coverage at your destination please contact us and if possible we will provide an alternative solution.
Unfortunately, we are unable to offer a refund as a result of poor network coverage at your destination.
Do you provide English instructions?
The manuals will come in the native language of the country you are visiting. However we will enclose a set of English Instructions with all the necessary information
What telephone number do I get with the SIM card?
You will receive a telephone number specific to that SIM card destination. Having a local mobile number is a massive advantage when buying property, studying or working abroad. Often locals will not return a call to a UK mobile number.
Can I keep my UK mobile number?
Unfortunately international mobile number portability is not possible. However, a local mobile number is a massive advantage when buying property, studying or working abroad. Often locals will not return a call to a UK mobile number. And we also provide dial-through numbers so that people can call you on your new foreign mobile number, often for less than the price to call a UK mobile.
How do I call the UK from abroad?
To place a call back to the UK from another country press the + button and then type 44 and dial the telephone number remembering to remove the first 0. Please check your phone manual if you are not sure how to dial the (+) key from your phone.