Portuguese SIM Card

• ElsewhereIn Portugal 
• +44 O2 UK & +1 USA+44 O2 UK & +1 USAMobile Number
• 140+ Countries95%Coverage
• 70+ CountriesFREEIncoming calls
• from 4p/minfrom 30p/minLocal call rates
• from 4p/minfrom 30p/minInternational call rates
• from 10p10pLocal SMS
• from 10pfrom 10pInternational SMS
• FREEFREEReceiving SMS
• from £1.50/MB£6.00/MBData / GPRS
• yesyesCustomer Support
• yesyesOnline Top-up
• yesyesItemised billing
• yesyesBlackBerry use (excl data)
• yesyesMicro SIM (confirm during checkout)
• nonoMMS

Important Additional Information
Service in this country is currently being tested. The service is operational, but outages due to technical implementation are likely. If reliability of service is required, then we recommend purchasing a local SIM card for this country.

Zone 1a & 1b = FREE incoming calls.
For specific tariff information please refer to our rates calculator.

For a list of our most popular questions please see below or visit our online community. Alternatively you can download the download the User Guide for the current version of the SIM.
For accuracy and to locate the User Guide for your specific SIM, go to your on-line account at 0044.ekit.com where you will be able to see the User Guide and tariffs relevant to your SIM card.

• How does the SIM work?

  Firstly the SIM will only work in an unlocked handset. Once used in an unlocked handset it allows you to avoid roaming charges throughout the world.
  
  This is made possible by providing you with 3 mobile numbers; a O2 +44 7 number, a +44 7 Isle of Man number and a +1 USA number. The UK number is printed on the SIM card holder, whilst the USA and the I.O.M number can be accessed via your Ekit online top-up account once created or via Ekit customer service.

• How do you make a call?

  Unlike other global SIM cards you do not need to use Callback (see below) to make a call in the UK, you simply dial as normal. Only when you want to avoid roaming charges whilst abroad do you need to use Callback.
  
  PLEASE NOTE: It is important that you choose the correct profile, depending on the country you want to use the SIM Card in. Otherwise high costs may be incurred for improper use. For example you may accidentally use the UK profile to make calls in the USA when the USA profile would be far cheaper. However changing the profile is an extremely simple process and just involves entering a 4 digit PIN number. Full instructions can be found in our user guide.
  
  

• What is Callback?

  Callback is simply a different dialling experience to a normal mobile phone call and helps avoid roaming charges:
  

  • Dial the number including the international dialing code.
  • You will see a "Please Wait" message. The phone will then disconnect.
  • After a few seconds your handset will call you back.
  • Answer the call, listen to the number you are calling.
  • You will then be connected to the person you are calling - Your caller ID/phone number will not be shown when making a call.
  This unique calling method not only ensures that you save money but also produces greater call quality. Receiving calls and sending SMS is exactly the same as normal!

• How much does it cost to call the SIM?

  If you choose to provide contacts with the O2 mobile number when you travel, people in the UK can use their inclusive cross network mobile minutes and texts to call or text you for FREE or pay the standard rate. Unfortunately O2 do not treat our number as part of their on-network inclusive minutes therefore you will be charged as if you were calling another UK network mobile. However, no other SIM card offers this benefit! Callers should verify this with their network first to establish whether calls and texts are included or are charged at a local rate.
  
  Therefore it doesn't matter where you are in the world, people in the UK have the ability to call you for FREE or the price of a local mobile call. Please use our rates calculator to check rates and confirm any incoming call charges that may apply to you for the country you are in.

• Receiving a call

  The SIM card has 3 number options (+44 O2, +1 USA and +44 I.O.M) which provides greater flexibility and savings plus receiving calls can be absolutely free! Please check our rates calculator and coverage table for more information. We recommend primarily using the O2 network number in the UK and abroad and the +1 US number in the USA. Calls are not free to receive on the USA number.

• Validity

  Your service will remain active indefinitely if you:
  

  • add a minimum of £10 call credit at the time of purchase or within one month of your initial use of the service.
  • use a charged service (such as making a call, or sending a text message) within any six month period.
  • the USA number will expire every 2 months if unused and a new US number will be allocated on re-activation. The US number can be maintained indefinitely by paying a small monthly fee of $0.50 cents per month via the top-up website.

• In Country Coverage

  A unique benefit of the Global SIM card is its ability to roam on available networks in a country (excluding the UK where it defaults to the O2 network). Network coverage is concentrated on major towns and cities and this often means that large rural areas receive minimal coverage, if any. We'd recommend that you check prior to your departure. The Ekit SIM will find the strongest signal automatically ensuring you receive continuous coverage across several networks. You can also search for a specific network manually and the costs remain at the flat rate advertised!

• Topping-Up

  Adding credit is simple. Use your American Express, Mastercard or VISA card to add £20, £30, £50, £100, £150 or £200 to your account.
  Top-ups can be made in four easy ways;
  

  1. Online via a secure web site - Top-up online now.
  2. Dial 191 from your handset (FREE).
  3. Via customer service. Dial 154 (FREE in Zone 1 - See coverage tab for Zone 1 countries).
  4. By Auto Top-Up. Set up an automated facility online.

• Customer Service

  From your mobile phone (no charge applies in the United Kingdom):
  

  1. Dial 154 from your phone and press the call, send or OK key.
  2. In the UK and the USA, this call connects directly. Outside of the UK and the USA, please wait for the callback (ignoring any messages on the screen), answer the call normally and after 10-15 seconds your call will be connected.
  3. Follow the voice prompts to speak with Customer Service.

• Data and GPRS

  Prepaid Data is a brand new feature, designed for those who wish to use Instant Messaging, read and send emails and access WAP or the internet using their mobile phone whilst they travel. Prepaid Data uses the GPRS and 3G standard. (Data currently not available via Blackberry devices.)

• Compatible Handsets

  The SIM card will work in most handsets just as long as they are unlocked. However, the calling procedure may differ depending on your handset. This makes no difference to the call quality but it means you may need to dial using a short prefix number. You are also able to test the SIM before you leave. In general;
  

  • 85% of handsets - Call as instructed above.
  • 15% of handsets - Enter a short 5 digit prefix before you make a call.
  • Blackberry handsets are compatible for voice and SMS but unfortunately email, IM and data is not supported on Blackberry's.

• PLEASE NOTE

  Important Information
  

  • Your handset must be Unlocked for our SIM card to work.
  • The Global SIM card has three numbers: a UK O2 +44 07, an I.O.M +44 07 and a USA +1 number.
  • If you provide the UK O2 +44 07 number then your contacts can call / text you at standard rates or as part of their inclusive bundles (please call your network first to verify if a charge applies).
  • If you provide the I.O.M +44 07 number then you can be called for 13p/min via a BT landline (costs may vary from mobile and other networks so check the cost of dialing an 07924 number).
  • For the SIM card to work in the USA or Canada you must use it in an unlocked Tri-Band (or Quad-Band) handset.
  • Using the Ekit toll-free service means the caller makes the call for free but you pay a surcharge of 23p/min to receive the call regardless of your location as it replicates a reverse charge call.

• Want to find out more about our Global SIM card?

  If you would like to find our more about how our Global SIM card can help you save more money then please take a look at the articles below:
  
  Our Global SIM card VS. Local SIM Cards
  Mobile Phone Roaming Advice

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