French SIM Card

• ElsewhereWhilst in a Home Country* 
• +44 UK+31, +33, +34, +35, +353 +41, +44
  +46, +47, +48, +49 & +61Mobile Number(s)
• 60+ countries12 countriesCoverage
• FREEFREEIncoming calls
• from 30p/min3p/minLocal call rates
• from 3p/minfrom 3p/minInternational call rates
• from 9p9pLocal SMS
• from 10pfrom 9pInternational SMS
• FREEFREEReceiving SMS
• N/A£0.15/MBData / GPRS
• yesyesCustomer Support
• yesyesOnline Top-up
• yesyesItemised billing
• yesyesBlackBerry use (excl data)
• yesyesMicro SIM (confirm during checkout)
• nonoMMS
•    
• Roaming with a UK NetworkWhilst in FranceVersus the European Roaming Cap
• 8p/minFREEIncoming calls
• 29p/min3p/minLocal Landlines
• 29p/min9p/minLocal Mobiles
• from 29p/minfrom 3p/minInternational call rates
• from 9p9pLocal SMS
• from 10pfrom 9pInternational SMS
• FREEFREEReceiving SMS
• £0.70/MB£0.15/MBData / GPRS

The above rates include VAT. All calls are billed per second. The Home Countries are: UK, Netherlands, Australia, France, Denmark, Norway, Spain, Sweden, Switzerland and Germany.

Home Countries: UK, Netherlands, Australia, France, Denmark, Ireland, Poland, Norway, Spain, Sweden, Switzerland and Germany

Zone 1: Austria, Belgium, Bulgaria, Cyprus, Czech republic, Denmark, Estonia, Finland, France, Germany, Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and UK.

Zone 2: Andorra, Australia, Croatia, Faroe Islands, French Guiana, French Polynesia, Gibraltar, Martinique, Monaco, New Zealand, Reunion Island, Switzerland & Turkey.

Zone 3: Canada & USA.

Zone 4: Bahrain, Bangladesh, Brazil, China, Egypt, Ghana, Hong Kong, India, Indonesia, Israel, Japan, Kazakhstan, Lebanon, Macau, Oman, Pakistan, Russia, Singapore, South Africa, Taiwan, Thailand & Vietnam.

If the country you are looking for is not on the above list please click here.

For a list of our most popular questions please see below or visit our online community. Alternatively you can download the User Guide for the current version of the European Toggle SIM.

• How does the French SIM card work?

  All you need to do is ensure that your mobile handset is unlocked and then simply switch your UK SIM card for the French SIM card. The SIM card works on a Pay-As-You-Go basis therefore to continue to use the SIM card you need to purchase top-up vouchers online or over the phone.
  
  To make sure you avoid all roaming charges you must select the French profile on arrival. On your handset, go to Toggle Mobile Menu --> Toggle --> Select Mode --> Manual --> Select the country where you are and obtain a local number.
  Please note the default profile is the UK Profile. On some handsets, after changing profiles, you may need to restart your phone to activate it.

• How do I get a local number for use abroad?

  Set up and register your new SIM before you travel. This is very easy. Firstly you need to log-in to your account:

  • Choose "Togglemobile local"
  • Register for the country you plan to visit to get a local number.
  Please allow 3 hours for the registration process to complete. (IMPORTANT: please make sure that before you register for a local Toggle number, your SIM card is inserted into the mobile phone and has network signal.) You will receive a text message with your local number and you can also see it on your account. Your new local number is valid for 30 days from the date of issue and will expire after 30 days. A new local number can be obtained upon expiry or you may opt to pay the annual retention fee of £5.00 to keep your number.

• What are the benefits of a French number over the UK number?

  In over 60 countries you can avoid roaming charges for incoming calls. Additionally, in the Toggle mobile countries, you can call nationally and internationally without any roaming charges. To benefit from this you need to have a local number from the Toggle country you are travelling to.
  
  E.g. If travelling to France, there are two options:
  
  1) You can travel without registering for a local French number. Once in France you will still receive free incoming calls but if you want to call a French number, a UK number or any other number, you will pay roaming charges.
  2) If you register for the local French number. Once in France, you will receive calls for free and you can also call the UK from 4p/min, call any French number from 3p/min, call any other toggle mobile country from 3p/min and call outside the Toggle mobile countries from 4p/min.

• Can I transfer my current UK number to Toggle?

  Yes, you can. To transfer your existing mobile number to Toggle, simply contact your existing mobile service provider and ask for your PAC code. Once you have your PAC code, please contact Toggle Customer Services who will manage the transfer for you.

• How much does it cost to call the French SIM from the UK?

  One of the major advantages of the Toggle French SIM card is that you can receive calls on the UK +44 (0)74… Toggle mobile number wherever you are in the world! This means that it will only cost the person calling you the price to call a UK mobile number. If you are calling the SIM on one of the foreign local numbers then please check as costs will reflect the international call rate.
  
  Also many of the UK mobile network operators will allow cross-network inclusive minutes to be used to call the SIM. However we would always recommend that you check with your UK network operator first to establish their rates or check if it is part of their inclusive minute bundle.

• Can I have more than one number live and be contacted on it?

  Thanks to the unique multi-number facility, the Toggle mobile SIM card can support up to 9 numbers, all active at the same time. Which means that wherever you are, your contacts will be able to reach you on all your numbers. E.g. If you have a French number and a Danish number, they can send you texts and call you on both numbers. Remember you can always be contacted on your UK number wherever you are.

• What is the validity on the credit and SIM card?

  • Once activated a call or top up must be made within 90 days of activation or the last call to keep the SIM, credit and number active. After 90 days of non-use you will receive a message from Toggle reminding you to top-up. If you do not use or top-up the SIM for a period of 120 days it will permanently expire.
  • Failure to do so means the SIM, credit and number will expire and cannot be re-instated or refunded.
  • If you want to keep your foreign number and are not in the country, for example you have returned to the UK, you can pay £5.00 a year to keep the number. This can be done online via your Toggle account annually.

• How do I Top-Up?

  You can buy top-up vouchers online. All you need to do is:

  • Register your toggle French SIM card online.
  • Top-up your mobile instantly online using a debit or credit card.
  To top-up your balance while you are abroad: Dial +44 7438 646321 and follow the instructions

• How do I check my balance?

  To check your balance using your toggle SIM, either: Enter *131#, press send, and your balance will be shown on your mobile phone screen or Dial 321 and listen to your balance.
  To check your balance while you are abroad: Dial +44 7438 646321

• How do I access voicemail?

  Your toggle voicemail service has been automatically activated. To access your voicemail just dial; 121 or +44 7438 646121. Using your toggle voicemail you can:

  • Listen to messages left for you
  • Record a personalised welcome message
  • Select your preferred language

• How do I call customer services?

  You can contact toggle Customer Services 8.00am – 8.00pm 7 days a week.

  • Dial 322 from your mobile
  • Dial 02071 322322 from another phone
  • Dial +44 7438 646322 from abroad

• How do I get my PUK code?

  Your PUK number can be found on the back of your SIM card holder. Alternatively you can call customer services on 322 from your toggle SIM and a member of the customer services team will be glad to help you.

• Can you get data on the SIM?

  Yes mobile data is available in Australia, France, UK, Netherlands, Denmark, Norway, Sweden, Spain, Switzerland and Germany. However it is not yet available elsewhere. You can access mobile data using a smartphone only, it is not possible via a dongle, tablet or MiFi.

The Toggle European SIM Card can be used to make cheap international calls from any of the 12 Home Countries*: UK, Netherlands, Australia, France, Denmark, Ireland, Norway, Poland Spain, Sweden, Switzerland and Germany.

With the Toggle European SIM card you act as a local user when you're in one of the 12 Home Countries and roam when you're outside of these. Within the home countries of the UK, France, Ireland, Poland, Netherlands, Australia, Denmark, Norway, Spain, Sweden, Switzerland and Germany. You get some incredible rates:

• Local Calls (mobiles & landlines) = £0.03/min.
• International SMS (mobiles & landlines) = £0.15/min.
• Mobile Data = £0.15/MB.

Here are the roaming charges when you are outside of the Home Countries:

Important Coverage Information
The Toggle network uses the Bouygues platform and offers coverage for about 98% of the population. For a detailed coverage map please visit: Bouygues Coverage.

Within the home countries of the UK, France, Ireland, Poland, Netherlands, Australia, Denmark, Norway, Spain, Sweden, Switzerland and Germany. You get some incredible rates for calls, SMS and data.

It is FREE to receive calls in all of the countries above and an additional 48. See Coverage for more info.

 ...